Customer Support

Support & Documentation

Get help with installation, setup, troubleshooting, licensing, and everything Fusion System related. Start with the documentation and video library — most questions are answered there.

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Email Support

If you encounter a technical issue or bug that the guides do not cover, reach out and we will help. We recommend searching the documentation and video library first.

support@fusionindicators.com

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FAQ

Browse our frequently asked questions for instant answers to the most common setup and usage questions.

Browse FAQ

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Video Tutorials

Step-by-step guides from your first block to complex multi-instrument strategies — searchable and always available.

Browse Video Library

The Fusion Indicator System is designed to put the power of NinjaScript directly into your hands.

To help you master the visual pipeline, we provide a comprehensive library of resources:

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Video Tutorials

Step-by-step guides from your first block to complex multi-instrument strategies.

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Block Reference Guide

Detailed documentation on every Math, Logic, and Signal Processor operation.

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Template Library

Downloadable examples of working indicator and strategy pipelines to learn from and modify.

Need Technical Help? We highly recommend searching the documentation and video library first, as most common workflow and logic questions are answered there. If you encounter a technical issue or bug that the guides do not cover, you can reach out to us at support@fusionindicators.com.

Send a Support Request

Fill out the form below and we’ll get back to you at support@fusionindicators.com

Common Support Topics

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Machine ID & Licensing

Questions about hardware fingerprinting, machine ID generation, license transfer to a new PC, or activation issues.

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Installation & Import

Importing the .zip into NinjaTrader®, Assembly loading issues, first-launch configuration, and NinjaScript compile errors.

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SetupID Issues

SetupID not loading, incompatible version errors, copying between Builder and Fusion Indicator or Strategy.

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Billing & Subscriptions

Subscription management, upgrade/downgrade requests, refund policy questions, and payment issues.

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Performance Issues

High CPU usage, slow chart response, Builder canvas performance, or rendering issues on multi-monitor setups.

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Updates & Versions

Updating to a new Fusion System version, NinjaTrader® compatibility after NT updates, migration questions.

NinjaTrader®® is a registered trademark of NinjaTrader® Group, LLC. No NinjaTrader® company has any affiliation with the owner, developer, or provider of the products or services described herein, or any interest, ownership or otherwise, in any such product or service, or endorses, recommends or approves any such product or service.